{"id":74400,"date":"2024-03-08T06:07:37","date_gmt":"2024-03-08T11:07:37","guid":{"rendered":"https:\/\/www.cyberlego.com\/web\/2024\/03\/08\/generative-ai-on-its-own-will-not-improve-the-customer-experience\/"},"modified":"2024-03-08T06:07:37","modified_gmt":"2024-03-08T11:07:37","slug":"generative-ai-on-its-own-will-not-improve-the-customer-experience","status":"publish","type":"post","link":"https:\/\/www.cyberlego.com\/web\/2024\/03\/08\/generative-ai-on-its-own-will-not-improve-the-customer-experience\/","title":{"rendered":"Generative AI on its own will not improve the customer experience"},"content":{"rendered":"<p><!-- no image --><\/p>\n<div>Simply layering generative AI on a broken process will not provide a magical Band-Aid.<\/div>\n<p><a href=\"https:\/\/www.zdnet.com\/article\/generative-ai-on-its-own-will-not-improve-the-customer-experience\/#ftag=RSSbaffb68\">Aller \u00e0 la source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Simply layering generative AI on a broken process will not provide a magical Band-Aid. Aller \u00e0 la source<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[16],"tags":[],"class_list":["post-74400","post","type-post","status-publish","format-standard","hentry","category-techno","et-doesnt-have-format-content","et_post_format-et-post-format-standard"],"_links":{"self":[{"href":"https:\/\/www.cyberlego.com\/web\/wp-json\/wp\/v2\/posts\/74400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cyberlego.com\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cyberlego.com\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cyberlego.com\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cyberlego.com\/web\/wp-json\/wp\/v2\/comments?post=74400"}],"version-history":[{"count":0,"href":"https:\/\/www.cyberlego.com\/web\/wp-json\/wp\/v2\/posts\/74400\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.cyberlego.com\/web\/wp-json\/wp\/v2\/media?parent=74400"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cyberlego.com\/web\/wp-json\/wp\/v2\/categories?post=74400"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cyberlego.com\/web\/wp-json\/wp\/v2\/tags?post=74400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}